CUSTOMER CARE / TERMS & CONDITIONS
1.0 About BOBO / Online Home Goods Sweden AB (559277-1884)
The company is based in Stockholm. The company’s postal address is Riddargatan 20, 114 51 Stockholm. If you wish to get in touch with us, send an email to email@example.com with your case and your contact information and we will get back to you shortly.
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, you must contact us immediately via e-mail to firstname.lastname@example.org
Our normal delivery times are 1-4 days. NOTE! Orders placed on weekends are sent no earlier than the following Monday.
Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: email@example.com
All prices in the store are stated in local currency and all prices include local VAT rate. Prices for Norway and Switzerland are does not include VAT and additional fees may apply.
We reserve the right to change prices due to price changes from suppliers, printing errors in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.
5.0 Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered. We are happy to accept returns of unused items and will refund the item price. Change of heart returners are responsible for return shipping costs.
When exercising your right of withdrawal: You must announce that you regret it. The message should be sent to us firstname.lastname@example.org. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and at the latest within 14 days after the notice of withdrawal.
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
You have two options when returning the item(s):
We will provide you with a return shipping label that you have to print in your home and place on the shipping box. Thereafter you can leave the package at your local DHL service point. The cost of this alternative is 59 SEK and will be deducted from the refund amount that you are to receive after we receive the goods at the warehouse.
You choose the shipping company yourself and pay for the shipping yourself. You are responsible for the package's safe arrival until it has been received by us.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product. For orders outside of EU, only option (2) is possible, where shipping and handling needs to be arranged and paid for by the customer.
5.1 Undelivered orders
If you do not pick up your package at the delivery point or the courier fails to deliver more than 2 times, it will be returned to us. The same applies if you have entered the wrong address.
In these cases where you do not pick up the ordered package or fail to receive it, we charge a fee of SEK 50. The fee refers to shipping and overheads.
The fee in addition to the initial delivery fee is deducted from your refund. Should your order be lower than SEK 50, no refund will be made at all.
5.2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of sealed audio or video recording and where the seal has been broken by you.
Specially made product, which has been tailor-made for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.
Goods that can deteriorate quickly, such as food. Single issues of newspapers or magazines.
For more on the statutory right of withdrawal, see here.
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
Any errors and defects must always be reported to email@example.com where you enter your name, your address, e-mail address, order number, photos of the defective item and a description of the error.
If we are unable to rectify the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
NOTE: Even though our products are very durable, they are made of glass and therefore not unbreakable. We do not replace glasses that have been broken after use.
NOTE: Since all our products are meticulously mouth-blown by master glass artisans one piece at a time there may be a slight variation in rim thickness, shape and presence of bubbles from one item to the next. Such variations are inherent in the manufacturing of mouth-blown glass, so you may expect minor distinctions that will make your purchase special and truly one of a kind. If you are unhappy with your item you are welcome to return the whole set within 14 days of receiving it and order a new piece. Please note that change of heart returners are responsible for return shipping costs.
6.2 What you should do if the item you ordered is broken in transport from us to you:
If you receive delivery from BOBO and the item has been broken in transport, please do the following:
Take photos of all broken products damaged in transport
Take photos of the inner and outer packaging to demonstrate damage in transport
Immediately email us at firstname.lastname@example.org upon receipt of the damaged item(s) and provide us with the supporting photographs and proof that you purchased the items directly from us.
Once we have received all of the above we will replace any broken items.
7. Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier.
Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
8. Product information
We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
9.0 Information about Cookies
According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used.
The information in the cookie can be used to track a user’s browsing.
A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions.
You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency’s website.
10.0 Personal information
By shopping at BOBO, you accept our data protection policy and our processing of your personal data.
We protect your privacy and do not collect more information than necessary to process your order.
We never sell or pass on your information to third parties without legal basis.
BOBO is responsible for the processing of personal data that you have provided to us as a customer.
Your personal data is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
10.1 What is personal information?
A personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What information do we store?
To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you.
Marketing, promotions and similar mailings take place with your consent.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider.
What is stored is first name, last name, address, e-mail address and telephone number.
If you choose to pay by invoice, the personal identity number of the payment provider is also saved.
The information is saved in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna, Stripe, Swish.
10.4.2 Shipping company
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company.
What is shared with the shipping company is first name, last name and address information for delivery.
E-mail address and / or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: DHL, Budbee.
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider.
This is to be able to keep you updated with information and offers for marketing purposes. We use Mailchimp to send out newsletters.
10.5 The right of access
You have the right to receive extracts from all information available about you with us.
Excerpts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten
You can request that the information concerning you be deleted at any time.
There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible for data protection
BOBO is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
We use the platform Centra.
11. Amendments to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website.
The changed terms are considered accepted in connection with orders or visits to the website.
12. Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se.
For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s dispute resolution platform, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish right and law.